Company contacts

Customer Service

Sales Enquiries



Brand: R82, Convaid
Email: au.sales@etac.com
Direct: (02) 8213 6666

Warranty & After Sales Support



Brand: R82, Convaid
Email: au.service@etac.com
Direct: (02) 8213 6666

Aaron Goonan

Customer Service Representative

Brand: R82, Convaid
Email: aaron.goonan@etac.com
Direct: (02) 8213 6666

Product Specialist/Sales

New South Wales

Padraig Redmond

Product Specialist – Paediatrics
Sydney South and Southern NSW

Brand: R82, Convaid
Email:  padraig.redmond@etac.com  
Direct: 0409 696 982

New South Wales

Andrew McKay

Product Specialist – Paediatrics
Sydney North / North & West NSW


Brand: R82, Convaid
Email: andrew.mckay@etac.com 
Direct: 0499 008 356

New South Wales

Mitch Svensk

Product Specialist – Paediatrics
Newcastle, Central Coast, HNE & Port Macquarie NSW

Brand: R82, Convaid
Email: mitch.svensk@etac.com
Direct: 0499 040 747

 

ACT

Humphrey Cornthwaite

Product Specialist – Paediatrics
ACT and surrounds


Brand: R82, Convaid
Email: humphrey.cornthwaite@etac.com
Mobile: 0499 000 751

Victoria

Emma Mackay

Product Specialist - Paediatrics
Western Melbourne and VIC

Brand: R82, Convaid
Email: emma.mackay@etac.com
Direct: 0499 247 474

Victoria

Steve Van West

Product Specialist – Paediatrics
Melbourne, Victoria


Brand: R82, Convaid
Email: steve.vanwest@etac.com
Mobile: 0499 926 008

Victoria

Felicity Parkinson OT

Product Specialist – Paediatrics
LS Leave returning April 2025

Brand: R82, Convaid
Email: felicity.parkinson@etac.com
Direct:

SE Queensland

Liesl Gamlin PT

Product Specialist - Paediatrics
Southeast - QLD

Brand: R82, Convaid
Email: liesl.gamlin@etac.com 
Direct: 0499 782 202
Victoria

Emily Trutoiu

Product Specialist – Paediatrics
Parental leave returning Jan 2026


Brand: R82, Convaid
Email: emily.trutoiu@etac.com 
Direct: 0477 782 002

Office/Administration

Andrew McDonald

Managing Director

Brand: R82, Convaid
Email: andrew.mcdonald@etac.com
Direct: 0438 920 070

James Haigh

Education and Product Manager

Brand: R82, Convaid
Email: james.haigh@etac.com
Mobile: 0488 782 722 

Felicity Maree

Office and accounts Manager

Brand: R82, Convaid
Email: felicity.maree@etac.com
Direct: (02) 8213 6648

Aoife Greenan

After Sales Support Coordinator

Brand: R82, Convaid
Email: au.service@etac.com
Direct: 02 8213 6683

Annica Lester

Sales Support Officer

Brand: R82, Convaid
Email: annica.lester@etac.com
Direct: (02) 8213 6613

Carlos Perez

Warehouse Supervisor

Brand: R82, Convaid
Email: carlos.perez@etac.com
Direct: (02) 8213 6648